Following are the details specifying return policy of eBhasha Setu Language Services Pvt Ltd under its website

Translation and Transcription Services:

1- Approved project is applicable for cancellation only if the same has not been assigned to the translator yet. In this case, 100% amount shall be refunded.

2- Cancellation policy is subject to revision after mutual understanding in writing, only prior to approval of the project.

3- Cancellation process will take 15-20 days.

Editing Requests:
Editing can be requested only in following conditions:

- Replacing any word with relevant synonyms

- Word Preferences

- Spelling of names as per legal document

Editing can be done on immediate basis and multiple times. It is pertinent mention that every language in the world have various styles to form sentences or phrases. Therefore, your suggestions and opinion can differ from what has been translated by our translator/transcriber. As a result, we are absolutely open to discussion and ready to implement edits as per your feedback and suggestions.

Errors, Omissions and Incorrect Translation:

When it comes to the highest quality translation services company, eBhasha Setu Language Services Pvt Ltd tops the list. Not with standing, it guarantees maximum level precision and perfection in the translated/transcribed content. However, if you still find any kind of error, omissions or mistranslation in the translated/transcribed file, you can communicate to us immediately. Our coordinators shall take immediate action in getting your documents rectified.

- Name spellings as well as word preferences shall not be construed as incorrect translation or errors. Therefore, refund shall not be valid in such cases.

- If customers keep on insisting that the translation produced by eBhasha Setu Language Services Pvt Ltd has been translated incorrectly and claims for refund, it shall be made possible only by setting up direct communication between customer and respective coordinators and an independent translator cum reviewer shall be performing a role of arbitrator and get engaged to resolve the issue amicably.

- However, if the independent translator disagrees with the quality of translation completely and there is left no room of proofreading and revision, consequently the customer intends to get the refund instead of re-translating the documents, 100% amount shall be refunded to the customer.

- If the customer agrees upon to complete proofreading and still eBhasha Setu fails to meet required quality standards, a partial refund shall be offered to the extent the quality has been compromised.

- In any case, eBhasha’s liability is limited only to either fix the errors or refund the amount in extreme circumstances.

- eBhasha Setu Language Services Pvt Ltd does not take any responsibility or indemnity obligations.


- eBhasha Setu Language Services Pvt Ltd follows strictest screening process to ensure no part of the document has been left untranslated/untranscribed. However, if you still find any section, paragraph or page of the project mistranslated/mistranscribed you can report it immediately to your coordinator to get it fixed promptly.

- If you find us unable to get the missing part translated within the promised turnaround, eBhasha shall inform you immediately in order to extend the deadline or get the partial refund against the untranslated/untranscribed section.

- It is important to mention that eBhasha does not take responsibility of translating/transcribing illegible texts if content of the same shall not be provided by the client separately.


In case the translated file has not been reproduced in the same formatting as per the source file exactly and the same was not paid and agreed between eBhasha and customer, no refund shall be entertained in this regard.

Delivery Delay

When it comes to timely commitment, eBhasha appears to be the first name in the language computing industry. Unfortunately, delays can still occur due to unforeseen circumstances. Despite having 99.9% track record of timely completion of our customers projects, we understand that sometimes due to unfortunate reasons, your project may not have been accomplished on-time. In this case, eBhasha has the rights to renew the deadline but if customer does not accept any further extension of deadline, partial amount of the project shall be refunded after deducting the cost of translated part of the project.

However, delivery terms and conditions can be discussed and agreed in writing and refunds related to it can also be itemized therein.

For more information and clarification on eBhasha’s refund/cancellation policies, you are kindly requested to contact us through email, and we will get back to you as soon as possible.